Dutch Flower Link (DFL)

Short General conditions for online ordering and delivery of products by DFL and payment conditions

Welcome by DutchFlowerLink, Aad van Uffelen, Flower Art.

We appreciate your confidence in our company. We want to maintain an excellent relationship with our customers. Both parties trust is essential. We take your rights seriously and do all we can to offer the best quality, service and price for you. It is important for you to be informed and that you know what you can expect of us. The conditions below give you the possibility to be informed in detail when you like to order via our web shop. If you surf in our site you accept and respect our rules, conditions and copyright for the use of the site and the products in our webshop. DFL will do business with you in an honest way.

Articles we can offer:

The number of articles is limited to a unique selection of flower art books, top quality tools and accessories.
DFL will have all articles in store to be able to deliver immediately after your order and payment is received. It is possible some articles are temporary or permanent sold out or not available any longer. DFL can not held responsible for late or not delivery of an article.

Article 1 Suitability

1.1 On all articles and valid delivery contracts of DFL our General terms and conditions are applicable.
1.2 Acceptation of our product offers, or when you place an order, you accept and understand our terms for delivery.
1.7 DFL has the right to cancel any order without explanation, if the order form is not filled in complete or for other urgent reasons.
1.8 Reed more in Copyright

Article 2 Price of articles

2.1 All articles offered by DFL are free of obligations. We keep the right to change the prices of articles or to stop selling it.
2.2 The prices in the webshop are in Euro ( € ).
- In the webshop all prices are inclusive 6 or 19 % Tax (VAT) + optional environmental taxes.
- Delivery products excluded VAT is only possible for companies / resellers when you order directly by e-mail and via B2B.
2.3 Prices are exclusive cost of shipment and costs of payment.
2.6 All eventually extra cost of customs and other cost if the order is sent to another country as the Netherlands has to be paid by the customer.

Article 3 How to order

3.2 Payment has to be done in advance.
3.3 The order will be shipped in normal conditions within 3 working days after payment is received. The risk of shipment is for the customer.
3.4 (You also can order direct by e-mail (clientservice). We send your order or you can pick up the order and pay cash, far the cheapest way to buy our products.)
3.5 Cost of shipment are fixed and not depending the weight of the package, standard TPG-post and the country of delivery, see also 2.6.
3.7 Check before sending your order if the order form is filled in correct.
Note; see also the help shopping info

Article 4 Payments

4.1 There is no MINIMUM ORDER , but till € 20,- (Euro) you pay a little extra for cost of administration and paymentcost.
(If you pay with a Creditcard we can send you an e-mail to check if the order is done by you.)
4.2 You can pay with following payment systems:

Pay system	Wich Country	Minium order
Paypal (Creditcards)	World wide, (Security procedure), Maximum € 300,-*	€ 0,-
On line banking	Netherlands: Rabobank (All money transfer cost are for the ordering customer)	€ 0,-
Bank transfer	Belgium, Germany, French, Spain, Italy, Denmark, Netherlands, Sweden, Finland, UK, Greece only (All money transfer cost are for the ordering customer)	€ 0,-
Cash

* includes shipping, administration and other costs. For amounts above € 300,- we only accept bank transfers.
If you want to pay in another way as we offer, please contact us. In that case you cannot order by the web shop, but direct by e-mail. For more information go to clientservice

Article 5 Delivery of the articles

5.1 The order will be prepared and send as soon as payment is received. The date of payment is the date of credit the payment on our account.
5.2 Sending the order usually takes place within 1 till 3 working days after receiving the payment. Exceptions are possible and depend on availability of the article. DFL is not responsible for delays if there are circumstances out of DFL control. When delivery is delayed because of DFL the customer will receive a message.
5.6 The customer had the ownership of the articles after they are paid. The risk of the articles starts for the customer on the moment of delivery. Delivery is "from storage place in Holland".

5.7 delivery time
We send orders standard shipment.

Country	System of delivery	Delivery time
Netherlands	Standard TNT	3-5 working days
Europe EU	Standard TNT	5-10 working days
Europe outside EU	World pack special TNT	10-60 working days
Rest of world	Worldpack Special or as Books TNT	10-60 working days

Article 6 Complains and liability

6.1 You have to check the order immediately after receiving. If the order is not correct and does not contain what you have ordered you must tell us within 10 working days.
6.3 You have the right, according to Dutch law "Sale on distance", to send back the order if it is not what you expected of it. You have to send it back within 7 days without giving any reason. The cost of sending back the order in that case is for the customer. Articles has to be unopened, undamaged and in original seal.
6.4 Articles damaged during transport or are damaged because of other reasons not lay by DFL, will not taken back and will not paid back, see 5.6.
6.6 We are not responsible for the use and all consequences of the use of products delivered by our web shop. By the use of tools we warn you for the risks you have.
6.7 If you decide to use your right to send back the articles we will pay you back within 30 days after arrival of the article. It has to be unopened, undamaged, not used and in original seal. Cost made by DFL for shipment will not refunded. Cost the customer made for sending back articles will not refunded by DFL.

Article 7 Business to Business (BtoB)

7.1 If you are interested to be one of our resellers and articles (BtoB) (Business to Business) want to order, take contact with us for our special conditions and discount. Read more

8 Finally

These terms and conditions are valid July 25, 2006 and replace earlier published terms and conditions.
Aad van Uffelen Adviesbureau voor Bloemsierkunst, / Dutch flower link officially registration by the chamber of trade, Haaglanden, registration number 27179723. The Netherlands.

Click here for the complete conditions

Contact and office address:
Dutch Flower Link
Aad van Uffelen
Schepen 6, 2671 HN,
Naaldwijk (Gemeente Westland)
The Netherlands
www.dutchflowerlink.nl
www.aadvanuffelen.com

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Last update of this page 27.10.2006